Pharmaceutical CRM / CLM Manager

Cv-Library Edinburgh, City of Edinburgh EH1 1AN

Posted 5 days ago

Evolve are recruiting for a highly-successful Pharmaceutical company with a brand new opportunity working as a CRM / CLM Manager based at their head office in Scotland. This role will be responsible for the implementation and management of a robust and efficient set of CRM (Customer Relationship Management) and CLM (Closed Loop Marketing) processes and ensuring the information provided is correct. This system is used by the field-based Representatives when meeting customers to provide product details.
Key roles and responsibilities for the Pharmaceutical CRM / CLM Manager

  • Localise and adapt the regional strategic and tactical road map for the successful roll out of CLM and improving CRM usage and quality at local level.

  • Designing, operating and maintaining UK&I local data and operational processes allowing proper functioning of the underlying CRM/CLM platform.

  • Supporting regional, national and sub-national CRM/CLM activity data reporting.

  • Territory alignment and alignment rule maintenance.

  • 3rd party data agreements and CRM data maintenance.

  • Facilitating CRM compliance monitoring.

  • Supporting e-detailing material maintenance.

  • Coordinating and leading the regular updating of the CRM/CLM platform (rolling out new releases/features from global), providing super-user training to UK&I affiliate.
    Minimum requirements for the Pharmaceutical CRM / CLM Manager

  • You will be an expert in the areas of commercial excellence, CRM administration, CLM/ digital marketing operations.

  • Excellent analytical skills and ability to draw insights across-countries.

  • Ability to communicate effectively having a persuasive and credible presentation style, both verbal and presentations.

  • Strong process/project management, communication and adherence to deadline skills.

  • Ability to work in cross-functional team in a matrix environment.
    Recruitment Process:
    2 stage process.
    Flexible salary and benefits DOE.
    If you want to hear more about this role, please send us your CV by clicking 'apply now

Pharmaceutical CRM / CLM Manager